Why do I need to register?

 

You need to create an account and register with us to gain full access to our features and help us create an immersive shopping experience for you!

  • Saving personal details for faster check-out

  • Can be eligible to access & redeem Aqua Loyalty Points

  • Tracking current orders

  • Browsing previous purchases for reordering

  • Viewing saved items in your wish list

  • Opting-in for our newsletters

 
 
Is my personal information secure?

 

We ensure that your personal information is kept private and confidential on our secure servers. All payment information is secured by our payment gateway provider Network International. Your card details and passwords cannot be accessed by any of our employees. In addition, we request you to also keep your password chosen by you confidential. For more information, please read our Privacy Policy.

 
Reset my password?

 

To reset your password, please click the “Forgot Password” link on the Sign in page. In case you need any further assistance, please call us on 800224466 or reach out to us using one of the options on the contact us page.

 

My Orders

 
How can I place an order?

 

You can place your orders online on our website or by calling us on 800224466 Or Our Chat Option.

 
Is there a minimum order?

 

No, there is no minimum order currently.

 
How will I know if a product is out of stock?

 

Any product that is out of stock will not be displayed online. In rare cases, a product may be available when you place an order but sold out by the time, we process the order. Should this happen, our team will call you at the earliest.

 
Can I modify or cancel an order?

 

No problem. You can modify or cancel your order if your order has not been shipped. Please contact us immediately on the 800224466 number to inform us about the change.

 
How can I reorder?

 

You can reorder any previously ordered product(s) by accessing your purchase history in your account section after signing in.

 

Payment Information

 
What payment methods can I use?

 

We accept all major bank cards online and you can even choose to pay ‘Cash on delivery’ or ‘Card on delivery’. Our driver will carry a card machine (or change in cash) if you have requested for the same at the time of placing your order.

 
What are the taxes levied?

 

Duties and taxes (vat) on products have been levied at a standard rate of 5%, wherever applicable, as introduced by the government of uae on 1 january 2018.

 
Is my saved payment information safe?

 

All your payment information is safely secured by our payment gateway provider Network International. Your card details and passwords cannot be accessed by any of our employees. You can also put in a request to delete your card details at any time from your My Account section.

 

Delivery Information

 
Where can my order be delivered?

 

We deliver across UAE & KSA.

 
How will my orders be delivered?

 

Your order will be sent from one of our Aqua Pharmacy store(s) and delivered to your doorstep in a temperature-controlled environment (if required).

 
What are the delivery charges?

 

We are happy to provide free delivery services to all our customers. Its Free delivery if the order amount is above 99AED(exclusive of tax) in UAE. If its below 99AED, customers will have to pay 20 AED delivery charges.

 
How can I track my order?

 

Once your order is ready, you will receive a text message from our delivery partner confirming that your order has been shipped along with tracking information. For orders placed via phone please call back/Whatsapp on the +971 566864586 number to follow-up.

 
Can I change my delivery location?

 

Yes, you can! You can change the delivery location as long as your order has not been shipped. Please contact us immediately on the 800224466 number to inform us about the change. Our team will try to accommodate your request subject to driver capacity.

However, please note that this might impact the delivery time and we might not be able to deliver to you as promised at the time of making the purchase. In this case, we shall not be liable of any such late delivery. In case it is not possible then we will re-schedule the delivery as your convenience for another time/ day.

 
Can I reschedule my delivery if I missed it?

 

Yes, you can. While our team will get in touch with you and schedule another delivery, you can call us on the 800224466 number to confirm the same. We reserve the right to levy a redelivery charge where your Order is not accepted at the address supplied to us on the first confirmed date and time of delivery